At Loans Warehouse we pride ourselves on the high level of service we offer to all our customers. Our business is built on it.
From your perspective, you should always find your dealings with Loans Warehouse to be friendly and professional. After all, it’s you, the customer that comes first.
However, we do appreciate that on occasion you may have cause to complain and would therefore encourage you to let us know.
Should you be unhappy with anything, the first port of call is our staff who will be more than happy to help and will do their best to put things right as soon as possible.
Our complaints procedure is designed to provide you with a swift resolution to any issues you may have with any aspect of our service. We therefore promise to:
In the vast majority of cases we are able to resolve any issues quickly and efficiently by working with you to address them. However, should you feel that your complaint has not been dealt with satisfactorily, you have the option of contacting the Financial Ombudsman Service (FOS) who may be able to take your complaint further. You have 6 months from the date of our final response to refer your complaint to
FOS (https://www.financial-ombudsman.org.uk 0800 023 4567).
Head of Compliance
Loans Warehouse Ltd
Unit 1A The Boulevard
T: 01923 660216